FAQs

FAQs

We've put together some of the most commonly asked questions here at Advanced Electrical Equipment below for you.

If you have any questions that you can’t find the answer to below, please contact us.

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I have an Account. Can I use this account to purchase online?

Yes, this web-site allows account customers to order online. To make purchases, you will need to register on this website. To do this, go the Catalogue section, register, and you will get your login details to make purchases.

 

I forgot my login details; what do I do?

Go to the Catalogue. On the login page click ‘forgot password’. Enter your email address and we will email you a password reset.

How do I open an account?

To open an account with Advanced Electrical, download the Account Application Form. When you have completed the form, you can either scan and email it to admin@advanced.net.au , mail to PO Box 1196 DC WA 6196 or drop it off at your nearest branch. Click here for a list of branch locations and contact details.

How do I change my contact details?

Account customers can change their contact details by calling their local branch.

Can I open an account if I am not an Electrician?

Yes. To open an account, you will need to have an ABN or ACN together with trade references. As well, you will need to download and complete an Account Application Form.

How do I purchase something from this site?

Only account customers can purchase product from this site. Account customers will need to obtain login details. Account customers can get their login details by registering. Go to the Catalogue section to register.

I can’t find the product I am looking for?

If you can’t find the product you are looking for, please phone one of our branches and one of our Internal Sales people will assist you. Click here for a list of branches and contact details.

Do you sell to the public?

Yes, we at Advanced Electrical sell to the public. Sales to the public can be made in person at any one of our branch locations in Western Australia. Click here for a list of branch locations and contact details. If you wish to make purchases from this website you will need to open an account. To open an account, you will require an ABN or ACN and complete an Account Application Form.

How do I get a copy of my invoice/receipt?

After placing an order through this site, account customers will be emailed a copy of their invoice. If for any reason you do not receive a copy of your invoice, please call our accounts team at Advanced Electrical (08) 9445 1755.

How do I change an order once I’ve submitted it through this site?

When you place an order through this site it will automatically go through to the branch where you originally set-up your account. This is your default branch. To change an order once you have submitted it, please call your default branch. Click here for a list of branches and contact details.

Will I be updated on the progress of my order?

Some customers prefer updates on the progress of their orders and some don’t. The default is not to send customers order updates. However, if you wish to receive order updates you can phone (08) 9445 1755, advise us of your preferences, and we’ll do our best to set it up for you.

Does it matter which branch I shop at?

No, you can shop in person at any Advanced Electrical branch regardless of where you originally set up your account. However, when ordering online, supply will always be from the branch where you originally set up your account. This is your default branch. If you wish to change this setting, please call our Accounts Department (08) 9445 1755 and let us know your preferences.

Do you deliver?

Yes, Advanced Electrical has its own fleet of delivery vehicles. We regularly organise delivery, and deliver to our account customers throughout the State.

Where can I go for technical support or product guidance?

All our Internal Salespeople are experienced in helping customers find the product they want. You can contact any of our branches for technical support or product guidance. Click here for a list of branches and contact details.

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